Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a refund within 30 days of the applicable payment date. Refunds remain subject to Paddle's payment processes and applicable law.

Refunds are processed by our payment provider, Paddle, the Merchant of Record for our orders. To request a refund, visit paddle.net and look up your purchase, or contact our support team through your account page and we will assist you.

The Online Shop is a recurring subscription charged at R99 per month. You may cancel it before the next billing date through the subscription management process available with your purchase or by contacting Paddle through paddle.net.

Cancellation stops future renewals. When the subscription is no longer active, the shop becomes inactive and unavailable to customers. The business record, shop settings, products and categories are retained so the shop can be reopened after renewal.

Cancelling a subscription does not automatically make previously paid amounts refundable. Any refund request is considered under this policy, Paddle's payment processes and applicable law.

If a recurring payment fails, Paddle may retry the payment under its billing process. The shop may be suspended or become inactive when the subscription is not active. No new monthly charge is due after a cancellation takes effect, except for amounts already owed.

Once a refund is approved, the related add-on service (for example the domain reservation or business email mailbox) may be cancelled or suspended. Where a domain has already been registered in your name, we will discuss transfer or release options with you before cancelling.

You may cancel a renewing subscription at any time before the next billing date to avoid further charges. Cancelling stops future renewals; amounts already billed remain subject to the 30-day money-back guarantee above and to Paddle's Refund Policy.