Terms of Service

The service is operated by Rovno Foods (Pty) Ltd (company registration number 2023/841650/07), trading as Free State On Demand (the "seller", "we", "us"). By creating an account, listing a business or purchasing an add-on, you contract with Rovno Foods (Pty) Ltd.

You confirm that you are of legal age to enter a binding agreement, or that you have authority to bind the business or organisation you represent.

Free State On Demand is an online directory of businesses, services and places across the Free State, together with an optional Online Shop subscription and separate digital services such as domain registration and business email. Listings submitted by business owners may be reviewed before publication.

You must not misuse the service. In particular you must not:

• Use the service for any unlawful purpose, fraud or spam;
• Submit listings or content that infringe intellectual property rights;
• Interfere with the security of the service, including malware, probing or scraping;
• Impersonate another business or submit information you have no right to share.

You are responsible for the accuracy of your listing and must keep your information up to date. You grant Free State on Demand a limited licence to host and display your listing content solely to provide the service. We may decline, edit or remove listings that are inaccurate, misleading or breach these terms.

You must keep your account credentials confidential and are responsible for all activity under your account. Notify us promptly of any unauthorised use.

The Online Shop costs R99 per month and renews as a recurring subscription until cancelled. It allows a business owner to set up and manage a shop page and product catalogue. The shop is available to customers only while the subscription is active.

You may cancel before the next billing date to stop future renewals. If payment is overdue, fails or the subscription becomes inactive, we may suspend or make the shop unavailable until the subscription returns to an active state. Cancellation or inactivation does not delete the underlying business, shop settings, products or categories.

Business owners are responsible for ensuring that their business and product information, descriptions, images, prices, stock status and availability are accurate, lawful and kept up to date. They must have the right to use all content they upload.

When customer ordering becomes available, the business owner will be responsible for accepting and fulfilling orders, communicating availability, arranging collection or delivery, and complying with applicable consumer protection and product laws. Free State On Demand does not manufacture, supply or fulfil the products shown by businesses.

Online customer ordering is not currently available. When introduced, customers must provide accurate order and contact information, review product details and prices before ordering, and communicate directly with the relevant business about fulfilment, collection or delivery where required.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Subscriptions renew automatically at the stated frequency until cancelled.

Cancelling stops future renewals but does not automatically make previous charges refundable. Refund requests are handled under our Refund Policy, Paddle's processes and applicable law.

Free State on Demand retains all ownership of the service and its intellectual property, including the software, design, branding and documentation. We grant you a limited, non-exclusive, non-transferable right to use the service. You may not reverse engineer, resell or redistribute the service, or circumvent technical limits.

The service is provided "as is". We do not guarantee uninterrupted or error-free performance, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

To the fullest extent permitted by law, Free State on Demand is not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury where the law does not allow it.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, listing content may be removed from public view; you may request an export of your data within 30 days.

These terms are governed by the laws of the Republic of South Africa. Disputes will be heard in the courts of South Africa. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control.

For questions about these terms, subscriptions or the service, contact us through your Free State On Demand account page.